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Store policies
DRAFT TEMPLATE — review and replace the bracketed decisions before accepting customer payments.
Orders are prepared within [your processing window]. Shipping rates and delivery estimates should be shown at checkout. Tracking should be provided when available.
For supplier-fulfilled items, clearly state whether multiple items can arrive in separate packages and whether delivery times differ by product.
Set a return window you can realistically support, such as [X days from delivery]. Define whether opened collector packaging, customized items, clearance items, and buyer-remorse returns are eligible.
For damaged shipments, require photos of the outer package, inner packaging, and item so you can document carrier or supplier issues.
Before launch, publish a complete privacy notice describing what information you collect, which processors receive it, why you use it, how long you retain it, and how customers can contact you about their information.
Before launch, publish final store terms covering pricing errors, order acceptance, cancellations, intellectual property, prohibited site use, governing terms, and any limits that are appropriate for your business.